I do not want to purchase additional recurring hours, but occasionally I will need to exceed 30 hours of transcription in a single month. For that reason, please allow users to self-purchase One-Time Transcription boosts without contacting Support. Ideally, I would be prompted when I am at or near the limit to purchase a boost. This should occur as I near the cap or when I near the cap, and allow me to purchase it then and there. Having to contact support is frustrating at times when Chat is unavailable (such as weekends, or non-business hours.)