Allow One-Time Boost Transcription Purchases Without Contacting Support
S
Samuel McCulloch
I do not want to purchase additional recurring hours, but occasionally I will need to exceed 30 hours of transcription in a single month.
For that reason, please allow users to self-purchase One-Time Transcription boosts without contacting Support.
Ideally, I would be prompted when I am at or near the limit to purchase a boost. This should occur as I near the cap or when I near the cap, and allow me to purchase it then and there.
Having to contact support is frustrating at times when Chat is unavailable (such as weekends, or non-business hours.)
Stephanie
I ran into an issue where I needed to purchase extra hours ASAP and tried on a Friday for 6 hours to try to get someone to respond to me. I work within strict deadlines and because of having to contact support, I ended up having to use another competing AI vendor. I was very disappointed that the feature to automatically order minutes is not on the Descript app. It should be easy in this day and age to do so, as we can order anything else in the world digitally. Please consider adding this to your app sooner than later. Your customers would greatly appreciate this service.