STOP MAKING SO MANY CHANGES to PAID MEMBERS
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Arbel Kimmick
As a paying member for years, you are making so many disruptive changes that I literally want to cancel. As soon as I get used the interface for recording, editing, you change it again. This is a poor business model and honestly pisses me off.
You select a small group of beta testers, test the new layout for 3 months and then ANNOUNCE THE RELEASES and ask us if we want to go back to legacy view. This is outrageous for a company your size to make changes and not even give paying members an option to go back to legacy SO WE CAN GET BACK TO WORK!!
Do you understand how disfunctional that is?
STOPP!!!!!! Or I'm moving to Loom and will make COUNTLESS videos about this annoyance on my Tiktok and youtube channels.
Be professional!!!!
Canny AI
Merged in a post:
Your "upgrades" to improve "workflow" are making my life hell
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peter
It is becoming a real challenge to edit my videos the way that I have for a couple of years. Eliminating tools like Detach Audio and forcing us to rely on your AI makes life extremely challenging to deal with synching video and audio. I have even had to export my video from Descript, import it into Riverside.fm and then reimport the file back into descript. you guys were lightyear ahead, now I am concerned you are slumping. Can you please slow down with all of your changes as it making my life hell. I have been working for five hours on a video that used to take me a total of 60 minutes max to process. the problems include messing up my layout templates, forcing me to use your less than perfect AI, and now putting barriers on the length of the videos. It really is a pain in the ass. Please stop. I love the product and am a legacy subscriber. I don't know what is happening over there. it kind of feels like you have a new regime with new ideas. That's fine. Just implemented them slowly not at all hours of hte day and various days. I was editing a video today int he afternoon. When I came back to edit a different video, your "improvements" were implemented. it was night and day experience over the course of a few hours. this is insance for you loyal users. the other thing I want to mention is, don't tell your AI to suggest providing feedback if your AI can't process it. It is extremely annoying. Kind of like that little popup character that Microsoft rolled out a number of years ago on Windows. I know it will take you 24 hours to respond. by then, i would have receive 2,000 new emails so there is zero chance I will read your response. I will just cross my fingers that enough people complain so you slowdown your "improvements." Thank you!
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Susan Fuller
I concur. It's way too much and totally annoying. I've got my eye out for an different software option because I really don't have time for this. It's not like I go away for a long time but every time there's an update. KNOCK IT OFF.
You did get the transcripts working better (though I think they're slipping again) but the rest of it doesn't seem to have much of a purpose other than you just want to because you can. It is not a good customer experience.
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john hulme
I was doing well with my editing work and getting faster and more confident with descript, then i have a couple of week holiday and now i'm back and wtf! Why make life harder :(
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Dr Esther Gutierrez Eugenio
I couldn't agree more. I've only been using Descript for 2 months but as a former product manager my only question is "how on earth did this update make it to production??!!". I cannot see how any user would prefer this new way of editing they are imposing on us, very grateful that Afonso suggested they way in the settings to toggle off the Labs timeline, but it's very annoying to have wasted hours trying to figure out their new editor, after support told me there was no switch to go back to the old editor, just to find out that there WAS!
I would follow Arbel's advice and get a proper process to test new features before rolling them to everyone.
Gonçalo Gomes
I agree. It is really difficult to keep with the changes when you need to edit something quick. Especially terrible changes like the last one.