STOP MAKING SO MANY CHANGES to PAID MEMBERS
A
Arbel Kimmick
As a paying member for years, you are making so many disruptive changes that I literally want to cancel. As soon as I get used the interface for recording, editing, you change it again. This is a poor business model and honestly pisses me off.
You select a small group of beta testers, test the new layout for 3 months and then ANNOUNCE THE RELEASES and ask us if we want to go back to legacy view. This is outrageous for a company your size to make changes and not even give paying members an option to go back to legacy SO WE CAN GET BACK TO WORK!!
Do you understand how disfunctional that is?
STOPP!!!!!! Or I'm moving to Loom and will make COUNTLESS videos about this annoyance on my Tiktok and youtube channels.
Be professional!!!!
S
Susan Fuller
I concur. It's way too much and totally annoying. I've got my eye out for an different software option because I really don't have time for this. It's not like I go away for a long time but every time there's an update. KNOCK IT OFF.
You did get the transcripts working better (though I think they're slipping again) but the rest of it doesn't seem to have much of a purpose other than you just want to because you can. It is not a good customer experience.
j
john hulme
I was doing well with my editing work and getting faster and more confident with descript, then i have a couple of week holiday and now i'm back and wtf! Why make life harder :(
D
Dr Esther Gutierrez Eugenio
I couldn't agree more. I've only been using Descript for 2 months but as a former product manager my only question is "how on earth did this update make it to production??!!". I cannot see how any user would prefer this new way of editing they are imposing on us, very grateful that Afonso suggested they way in the settings to toggle off the Labs timeline, but it's very annoying to have wasted hours trying to figure out their new editor, after support told me there was no switch to go back to the old editor, just to find out that there WAS!
I would follow Arbel's advice and get a proper process to test new features before rolling them to everyone.
Gonçalo Gomes
I agree. It is really difficult to keep with the changes when you need to edit something quick. Especially terrible changes like the last one.